Frequently Asked Questions

By ChessKid | May 5

ChessKid Frequently Asked Questions


Here you will find the answers to all the most common questions from parents, coaches and kids on ChessKid.com! Don't see an answer to your question? Email ChessKid Support by clicking here!

Be sure to check out the in-depth info in the How To: Do Everything on ChessKid article!

Check out ChessKid.com's article on Cyber-Bullying here!

General:

How do I view the clubs?

How do ratings work?

I have a premium Chess.com membership, do benefits apply to ChessKid too?

Who operates and owns Chesskid?

How do I add a friend?

I want to tell people about another site outside of Chesskid, can I do that?

What is a tie break?

Who gets a trophy in a tournament?


For Kids:

Someone is being mean or rude to me, what do I do? (kid)

How do I join a club? (kid)

How do I change my username? (kid)

How can I upgrade my account? (kid)

How do I join a Tournament?

Can I start a tournament?


For Parents/Coaches:

How can I see my kid’s progress? (parent / coach)

I want to sign up 30 + accounts for my club or school. Do you offer a discount?

I made a mistake creating my username, can I change it? (parent / coach)

How do I transfer guardianship to a coach? Is this permanent? (parent / coach)

Is it safe for my kid to add a friend? How can I see my kid’s friends? (parent / coach)

How can I delete a kid account? (parent / coach)

How do I join a club? (parent / coach)

How do I sign up my kid for a club? (parent / coach)

How do I start a club? (parent / coach)

Can I join a tournament? (parent / coach)

How do I sign my kid up for a tournament? (parent / coach)

How do I host a tournament?


How do I see the clubs?

To see the entire list of clubs on chesskid.com, hover your cursor over the large "Home" button in the upper right corner of the chesskid.com home screen, then in the dropdown, click "Clubs".

You will then be taken to the club list. On the right hand side of the club page, you will see the option "All Clubs". Click that to be taken to the list of all the clubs on chesskid.com.


How do I start a club? (parent / coach)

If you are a parent or coach who has a premium (gold) membership attached to your account, you have the ability to create your very own club!

To do this, hover your cursor over the big "Home" button located in the upper right hand corner of the chesskid.com home screen. Then, in the drop down click "Clubs".

Once you've accessed the "Club" page you will see an option on the right hand side entitled "Create a Club" just click that to get started on creating your very own club on chesskid.com!

Note: Kids do not have the option to create clubs.


How do I join a club? (kid)

To join a club, you must first access the "clubs" page. To do this, simply hover your cursor over the big "Home" button located in the upper right corner of the chesskid.com home screen, then in the drop-down, click "clubs".

The "Clubs" page should automatically open to the "Clubs I can join" screen. The clubs you see on this screen are the clubs that you may join and participate in.

Once you've found the club that you would like to join from the list, click it and then click "join club" located on the club's home page.

Once you've done this, your request to join the club will be reviewed by the club's administrator who will then either accept or reject your application.

Please keep in mind that you may only join a club if one of your friends or parents manages it.


How do I join a club? (parent / coach)

There are many clubs that you can join!

To see the entire list of clubs on chesskid.com, hover your cursor over the "Home" button in the upper right corner of the screen. Then, in the dropdown, click "Clubs".

You will then be taken to the club list. On the right hand side of the club page, you will see the option "All Clubs". Click that to be taken to the list of all the clubs on chesskid.com.

Once you've found the club that you would like to join from the list, click it and then click "join club" located on the club's home page.

Once you've done this, your request to join the club will be reviewed by the club's administrator who will then either accept or reject your application. Note that you can join / create a maximum of 5 clubs unless you request to become a “Big Program Coach” to the ChessKid.com Staff (usually limited to parent / coach accounts that manage 100 kids or more).


How do I sign up my kid for a club? (parent / coach)

To sign up a kid for a specific club you must first access the "Clubs" page - http://www.chesskid.com/chessclubs

Click on the club that you would like your kid to join, then on the right hand side of the club's home page, click the "Join this Club" option.

On the page that opens, directly under the message box you will see "Select the accounts you'd like added to this club.” Click the box of the kids that you would like to sign up to join the club and then click “Submit”.

Your request will then be reviewed by the club administrator who will then either accept or decline your request.


How do I transfer guardianship to a coach? Is this permanent? (parent / coach)

Transferring guardianship to a coach is very simple if you follow the proceeding instructions.

As a parent, navigate to the "Manage My Kids" page - http://www.chesskid.com/home/manage_kids.html

Once you've accessed this page, find the kid that you would like to transfer guardianship for, then, simply click "Transfer guardianship".

On the new page that opens enter the Coach/Guardian's email address in the "Transfer to" box, then click "Transfer account".

The transferring of guardianship is permanent unless the parent / coach account you transfers to chooses to transfer guardianship of the kid back to your account.


How can I delete a kid account? (parent / coach)

To delete one of your kid's accounts, start by going to the "Manage My Kids" page- http://www.chesskid.com/home/manage_kids.html

From this page, find the kid account that you would like to delete, then click "edit kid" for that account.

In the page that opens check the "Disable kid's account" then click "Save".

Your kid's account will then be deleted and removed from your Manage Kids list.


I made a mistake creating my username, can I change it? (parent / coach)

Yes you may!

If you would like your username to be changed, please contact chesskid support and the support team will be more than happy to change your username for you.

You may use this link to contact chesskid support - http://www.chesskid.com/help.html


How do I change my username? (kid)

If you would like your username to be changed, you must ask your guardian (parent / coach). They will then be able to request that chesskid staff change your username for you.

Note: All unique usernames (those chosen by members) must be approved by chesskid staff.


I want to sign up 30 + accounts for my club or school. Do you offer a discount?

(parent / coach / schools)

Yes! We do offer discounts to schools, clubs and coaches! The “discount rate” increases per the number of memberships you wish to purchase! We even offer “enterprise / site-wide group licenses” for schools! Contact FunMasterMike at mike@chesskid.com to get more information!

Discounts on memberships can be viewed here: http://www.chesskid.com/membership.html if you click “See All Pricing”.


How do ratings work?

Ratings start at 600 for kids, and 1200 for parents/coaches. Your rating will go up and down as you win or lose games. How much your rating changes each time you win or lose a game depends on what your current rating is, what your opponents rating is, and how many games each of you have completed.

As you play more games, your rating won’t change as dramatically as it did in the beginning.  Also,if you resign a game before moving (cancel the game because you’ve decided you don’t want to play), your rating will drop!

How can I upgrade my account? (kid)

You will need to ask your parent or coach (your guardian account) to upgrade. If you’d like to let them know you want to upgrade, click the upgrade to gold button on your account, and send them a message.


I didn’t receive the activation email, how can I activate my account?

Please check your spam folder to make sure that the email didn’t get caught by a filter. If you still haven’t received your activation email, please send in a ticket under the ChessKid category at the link below:

https://support.chess.com/customer/portal/emails/new


I have a premium Chess.com membership, do benefits apply to ChessKid too?

Chess.com and ChessKid.com memberships operate separately.  While you may have an account on Chess.com, you will need to create a new account on ChessKid.com

Likewise, premium memberships also function separately.


Someone is being mean or rude to me, what do I do? (kid)

If someone is being rude or mean to you, please let us know by sending in a ticket (ChessKid category) at this link:

https://support.chess.com/customer/portal/emails/new

If this is happening in a Club, please also let the Club’s Super Admin know as well.


Who operates and owns Chesskid?

ChessKid.com is the “scholastic extension” site of Chess.com. The company Chess.com LLC (which owns ChessKid.com) is operated by PoppaBear (IM Danny Rensch), FunMasterMike (IM Mike Klein), and Bojan, senior ChessKid programmer.  We wanted to create a safe, fun place where kids would be able to learn and play chess. 


How do I add a friend?

Click on the Home button in the upper right corner of the page.

Click on Friends, and then go to Find A Friend. Enter your friend’s username or email and click the Search button.

When you find your friend, Click on their name so you see a yellow box around it, and then click send friend request.In order to successfully add them as a friend, they will also need to repeat the steps above and send you a friend request.  Once you’ve both sent a request you will be added as friends.


I want to tell people about another site outside of Chesskid, can I do that?

No. You cannot.

For the safety and enjoyment of the kids on the site, we ask that you not post links or advertise for other websites. It is also the policy of ChessKid that we will never publish any links outside of ChessKid.com.


Is it safe for my kid to add a friend? How can I see my kid’s friends? (parent / coach)

ChessKid.com uses a “blind” friend request system.  That means that when someone sends a friend request to your kid, your kid does not receive any type of notification.  Instead, the only way that friend will be added is if your kid sends a friend request to the user as well. This protects against friends being added carelessly.

In addition, parent / coach accounts are able to “impersonate” their kid in order to keep track of all correspondences, friends, and other behavior.

You can impersonate your kids account by clicking on the Manage Kids link found on your homepage, and then clicking on the Impersonate link to the right of their username.

Once you are logged in to their account, you may click on the Friends link to view and manage their added friends.  From here you will also be able to cancel any sent friend request that haven’t yet been accepted.  

Note that adults cannot be friends with kids, unless they are their guardian (or staff). This further protects the kids.

How do I join a Tournament?

Click on the Play button, then select Tournaments.  When you get to the tournament homepage, click on the big “Join a tournament” button.  You’ll then be linked to a list of upcoming open tournaments.  Browse a few and select the one you’d like. Click on the name of the tournament to get more information, and you’ll also find the link to join on that page.


Can I start a tournament?

Kids aren’t able to start a tournament.  You will need to ask your parent or coach with a gold membership to host one for you.


What is a tie break?

Tie break scores are used in the event that two members finish in a tournament with the same score.

Below is an example of how the tie breaking system works:

Group # --    

1

2

3

Points      

Tie Break   

1. Bob

X        

0 1      

1 1     

3         

4.5

2. Mary

0 1

X

0 0.5

1.5

3.75

3. John

0 0

0.5 1

X

1.5

2.25

A player's tiebreak score is calculated by adding the sum of the player's points they have defeated to half the sum of the player's points they have drawn against.

Bob won one game against Mary and two games against John. So Bob gets 1x1.5 points from Mary and 2 x 1.5 points from John, which sums up to 4.5 tiebreak points.

Mary won one game against Bob and drew one game against John. So Mary gets 1x3.0 points from Bob and 0.5x1.5 points from John, which sums up to 3.75 tiebreak points.

John won one game and drew one game against Mary. So John gets 1.5x1.5 points from Mary, which sums up to 2.25 tiebreak points.


Who gets a trophy in a tournament?

Trophies are awarded to 1st, 2nd, and 3rd places for tournaments with more than 8 kids.  If a tournament has 8 kids or under, only 1st place receives a trophy.


How do I sign my kid up for a tournament? (parent / coach)

Go to the manage kids page,  click on the Impersonate link to log into your kids account.  Click on the Play button, then select Tournaments.  When you get to the tournament homepage, click on the big “Join a tournament” button.  You’ll then be linked to a list of upcoming open tournaments.  Select the one you’d like, and you’ll find the link to join on that page.


How do I host a tournament?

Premium Coach or Adult accounts are able to create tournaments.  To create a tournament, click on the play button and then choose tournaments.

Once you’re there, you’ll find the create a tournament link at the right side of the page.


Can I join a tournament? (parent / coach)

Tournaments on ChessKid.com are only open to kid accounts. If you’re interested in playing in a tournament yourself, please visit Chess.com.


How can I see my kid’s progress? (parent / coach)

On ChessKid.com we give you the ability to see your kid's progress!

To view your kids progress you will have to access their stats page. To do this, hover your mouse over the big "Home" button in the upper right hand corner of the chesskid.com main page. Then, in the drop down menu, click "Manage Kids".

In the new page that opens, click the kid who's stats/progress you would like to view. Once you are on that kid's homepage, on the right hand side, click "see stats".

The stats page will give you an overview of your kid's fast chess, slow chess, chess 960 and puzzle progress.

You can also find a listing of all your kids stats, organized for you on your “My Kids Leaderboard” page, with the link found on the right side of the Manage Kids page.


If after reading any of the above you still have questions, you can submit a support ticket here (select ChessKid on the top drop down option).