Frequently Asked Questions

Webmaster ChessKid.com May 5, 2014 34181 reads

ChessKid Frequently Asked Questions


Answers to some of the most common questions from parents, coaches and kids on ChessKid.com. Don't see an answer to your question? Email ChessKid Support by clicking here.

Looking for instructions on how to use ChessKid.com features? Check out the in-depth How To: Do Everything on ChessKid article.

ChessKid.com's article on Cyber-Bullying here.

General:

 

What's the difference between a Free account & a Gold Membership?

What's the difference between ChessKid.com & Chess.com?

What age range is ChessKid designed for?

Is there a ChessKid app?

I have a premium Chess.com membership, do benefits apply to ChessKid too?

Who owns and operates Chesskid.com?

I didn’t receive the activation email, how can I activate my account?

Are Usernames case sensitive? Are Passwords case sensitive?

How do ratings work? Does the site link to my USCF (or other international) rating?

What's a tie break?

Who gets a trophy in a tournament?

The navigation buttons on the site are smaller and at the top of my screen, what happened?

I want to tell people about another website outside of ChessKid, can I do that?

 

For Kids:

I forgot my password, what do I do? (kid)

How do I change my username? (kid)

Can I change my avatar / background / pieces / board? (kids & adults)

How do I add my friends? (kid)

How do I challenge a friend to a game? (kid)

How can I review my games? (kid)

How do I join a club? (kid)

How do I join a Tournament? (kid)

Can I start a tournament? (kid)

How can I upgrade my account? (kid)

Someone is being mean or rude to me, what do I do? (kid)

 

For Parents (& Coaches):

How can I see my kid’s progress? (parent/coach)

How can I reset my kid's password? (parent/coach)

I made a mistake creating my username, can I change it? (parent/coach)

Can I change my avatar / background / pieces / board? (kids & adults)

I created a custom Username for my kid, but it's not showing up on my account. Why? (parent/coach)

I purchased a Gold Membership for my child. Can I access the Gold Membership features from my Parent/Coach account? (parent/coach)

Is it safe for my kid to add a friend? How can I see my kid’s friends? (parent/coach)

How can I delete a kid account? (parent/coach)

How can I give my child's coach access to his/her account? (parent)

My coach said I need to Transfer Guardianship to him. Is this permanent? (parent)

How do I join a club? (parent/coach)

How do I start a club? (parent/coach)

Can I join a tournament? (parent/coach)

How do I host a tournament? (parent/coach)

Why is there only one time control in live chess?

 

For Coaches (& Schools):

I want to sign up 30+ accounts for my club or school. Do you offer a discount? (coach/school)

What are the special features available to schools & groups? (coach/school)

How can I review my students' games? (coach)

Can I remove a Gold Membership from a kid account and reassign it to someone else? (coach)

What's a Primary Guardian? What's a Secondary Guardian? (coach)

A student left my program. Should I delete a kid account, or just "un-gold" it? (coach/school)

Should I use custom Usernames for the kids in my program? (coach/school)

 


 

What's the difference between a Free account & a Gold Membership?

With a Free membership, kids can play live chess. It also allows them to sample our puzzles (up to 5 per day) and read our articles.

Gold Membership allows full, unlimited access to the entire ChessKid.com site and unlocks all of the ChessKid educational features: unlimited live chess, slow chess, puzzles, computer workouts, guided lessons & more than 600 educational videos - with new content added all the time. The game history saves all of the games played on the site.

 

What's the difference between ChessKid.com & Chess.com?

If you're a kid, ChessKid.com is absolutely the place you should be playing!

ChessKid.com is specifically designed to be a safe and fun site for kids. The website is kid-friendly and easy to navigate. Lessons and videos are short, engaging and fun! ChessKid.com considers online safety our #1 priority: there are no outside links or advertisements, and there is no social networking between kids and adults. Parents and coaches have full control of their kids' accounts, as well as the ability to review games and activity on the site.

Chess.com is our parent site, and is the #1 chess website for adults.

 

What age range is ChessKid designed for?

Every child learns at a different pace. In general, ChessKid's content and format is designed for kids up to age 13, but even older kids can benefit from the site. ChessKid.com is created for students from absolute beginners up to a chess rating of about 1600, and there's new content added all the time!

 

Is there a ChessKid app?

Yes! A free app is available for both iOS (Apple) and Android devices

 

I have a premium Chess.com membership, do benefits apply to ChessKid too?

Chess.com and ChessKid.com have different content, and memberships operate separately. While you may already have an account on Chess.com, you will need to create a new account on ChessKid.com and the premium memberships function separately on each site.

 

Who owns and operates Chesskid.com?

ChessKid.com is the scholastic extension site of Chess.com. The company Chess.com LLC (which owns ChessKid.com) is operated by PoppaBear (IM Danny Rensch), FunMasterMike (IM Mike Klein), and Bojan, senior ChessKid programmer.  We wanted to create a safe, fun place where kids would be able to learn and play chess.

 

I didn’t receive the activation email, how can I activate my account?

Please check your spam folder to make sure that the email didn’t get caught by a filter. If you still haven’t received your activation email, please send a message to our support staff here. Be sure to choose the "ChessKid" category from the drop-down options.

 

Are Usernames case sensitive? Are Passwords case sensitive?

Usernames are NOT case sensitive. Passwords ARE case sensitive (so choose something that'll be easy to type!)

 

How do ratings work? Does the site link to my USCF (or other international) rating?

ChessKid.com maintains both a chess rating and a puzzles rating for each account. Ratings on the site are independent from any official rating system. However, the more a student plays on the site, the more his/her rating should approximate his/her real rating.

Chess ratings start at 600 for kids, and 1200 for parents/coaches. Your rating will go up and down as you win or lose games. How much your rating changes each time you win or lose a game depends on what your current rating is, what your opponent's rating is, and how many games each of you has completed.

As you play more games, your rating won’t change as dramatically as it did in the beginning. Also,if you resign a game before moving (cancel the game because you’ve decided you don’t want to play), your rating will drop!

Puzzle ratings start at 200 for kids, and 500 for parents/coaches, and will change as you continue to solve puzzles. Solve a puzzle correctly & you’ll receive a harder puzzle on the next turn!

 

What is a tie break?

Tie break scores are used in the event that two members finish in a tournament with the same score.

Below is an example of how the tie breaking system works:

Group # --    

1

2

3

Points      

Tie Break   

1. Bob

X        

0 1      

1 1     

3         

4.5

2. Mary

0 1

X

0 0.5

1.5

3.75

3. John

0 0

0.5 1

X

1.5

2.25

A player's tiebreak score is calculated by adding the sum of the player's points they have defeated to half the sum of the player's points they have drawn against.

Bob won one game against Mary and two games against John. So Bob gets 1x1.5 points from Mary and 2 x 1.5 points from John, which sums up to 4.5 tiebreak points.

Mary won one game against Bob and drew one game against John. So Mary gets 1x3.0 points from Bob and 0.5x1.5 points from John, which sums up to 3.75 tiebreak points.

John won one game and drew one game against Mary. So John gets 1.5x1.5 points from Mary, which sums up to 2.25 tiebreak points.

 

Who gets a trophy in a tournament?

Trophies are awarded to 1st, 2nd, and 3rd places for tournaments with more than 8 kids.  If a tournament has 8 kids or fewer, only 1st place receives a trophy.

 

The navigation buttons on the site are smaller and at the top of my screen, what happened?

You're probably on a mobile device (or you minimized your screen)! The layout of the screen changes depending on the screen size of the device you're on. If you're a parent or coach, we recommend using the account management tools from a computer.

 

I want to tell people about another website outside of Chesskid, can I do that?

No, you cannot.

For the safety and enjoyment of the kids on the site, we ask that you not post links or advertise for other websites. It is the policy of ChessKid that we will never publish any links outside of ChessKid.com.

 

I forgot my password, what do I do? (kid)

Ask your parent or coach (whoever gave you the account) to reset it for you.

 

How do I change my username? (kid)

If you would like your username to be changed, you must ask your parent or coach. They are able to request that ChessKid.com staff change your username. All custom usernames must be approved by ChessKid.com staff (this can take up to 24 hours).

 

Can I change my avatar / background / pieces / board? (kids & adults)

Yes!

  • Go to the "Settings" page in your account.
  • Choose "Avatar," "Theme," or "Games & Puzzles" on the right side depending on what you want to change.

 

How do I add my friends? (kid)

  • From the Home screen, click the "Friends" tab. Enter your friend’s Username in the "Search" box.
  • When you find your friend, click the " Friend Request" icon under his/her name.

 

You can only be friends with kids you know in real life. In order to successfully add them as a friend, they will also need to repeat the steps above and send you a friend request.  Once you’ve both sent a request you will be added as friends.

 

How do I challenge a friend to a game? (kid)
There are 2 ways to challenge your friends to a game: from the "Friends" tab and from the "Play" tab.

1)  From the Home screen

  • Click the "Friends" tab,
  • Then click the "Challenge" icon next to the friend you'd like to play. This will send a Slow chess challenge.

2)  Or, from the Home screen, click the "Play" tab.

  • If you'd like to play Fast (live) chess, click the "Play Fast" button.
  • Any of your friends who are online will appear in your "Friends" tab on the right and you can challenge them to a live game by clicking "Play" next to their name.

  • If you'd like to play Slow chess, click the "Play Slow" button.
  • Your friends appear on that page. Select a friend & click "Play" to send them a challenge.

 

How can I review my games? (kid)

  • From the Home screen, click the "Play" tab.
  • On the right side, you can choose to see your Game History or Stats.

 

How do I join a club? (kid)

  • From the Home screen, click the "Clubs" tab.
  • The "Clubs" page will show the official ChessKid.com Clubs you may request to join.

 

Other than official ChessKid.com Clubs, you may only join a Club if one of your Guardians manages it. You can request to join a club by clicking the "Clubs I Can Join" tab on the right side & sending a request.

Once you've done this, your request will be reviewed by the Club's administrator who will then either accept or reject your application.

 

How do I join a Tournament? (kid)

  • From the Home screen, click the "Play" tab.
  • Select Tournaments.
  • You'll find lists of upcoming, current & finished tournaments.

 

Can I start a tournament? (kid)

Kids aren’t able to start a tournament. You will need to ask your parent or coach with a Gold Membership to host one for you.

 

How can I upgrade my account? (kid)

You will need to ask your parent or coach (your guardian account) to upgrade. If you’d like to let them know you want to upgrade, click the "Upgrade Now" gold star button on your Home page to send them a message.

 

Someone is being mean or rude to me, what do I do? (kid)

If someone is being rude or mean to you, let us know by clicking this link. Be sure to choose the "ChessKid" category from the drop-down options.

If this is happening in a Club, be sure to let the Club’s Administrator know as well.

 

How can I see my kid’s progress? (parent/coach)

On ChessKid.com we give you the ability to see your kid's progress!

  • From your Parent/Coach account Home screen, click the "Manage Kids" tab.
  • Click the "Report Card" icon next to the kid account you'd like to view.

Report Cards show you an overview of your kid's fast chess, slow chess and puzzle progress, as well as lessons and computer workouts attempted, videos watched and articles read.

How can I reset my kid's password? (parent/coach)

  • From your Parent/Coach account Home screen, click the "Manage Kids" tab.
  • Click the "Edit Kid" icon next to the kid account you'd like to change.

 

I made a mistake creating my username, can I change it? (parent/coach)

Yes you may!

If you would like your username to be changed, please contact the ChessKid.com support team & they'll be happy to change it for you. Be sure to choose the "ChessKid" category from the drop-down options.

 

I created a custom Username for my kid, but it's not showing up on my account. Why? (parent/coach)

Custom Usernames must be approved by ChessKid.com staff. This process can take up to 24 hours. Check back in a little while & see if it's been approved.


I purchased a Gold Membership for my child. Can I access the Gold Membership features from my Parent/Coach account? (parent/coach)

Good news! Parents who purchase a Gold Membership for their child also receive a Gold Membership. You can view all the content on the site and challenge your child to a game!

Is it safe for my kid to add a friend? How can I see my kid’s friends?

ChessKid.com uses a “blind” friend request system. That means that when another kid sends a friend request to your child, your child does not receive any type of notification. Instead, the only way that friend will be added is if your kid sends a friend request to the user as well. This protects against friends being added carelessly and ensures that they know each other in real life.

In addition, Parent/Coach accounts are able to “Impersonate” their kids in order to keep track of all correspondences, friends, and other behavior.

To impersonate your kid's account:

  • Click the "Manage Kids" tab from your Home screen.
  • Click on the "Impersonate" icon next to the kid account you'd like to see.

Once you are logged in to their account, you may click on the Friends link to view and manage their added friends. From here you will also be able to cancel any sent friend requests that haven’t yet been accepted.

Note that adults cannot be friends with kids, unless they are their Guardian (or ChessKid.com staff).

 

How can I delete a kid account? (parent/coach)

From your Parent/Coach account Home screen: 

  • Click the "Manage Kids" tab.
  • Click the "Edit Kid" icon next to the kid account you'd like to delete.
  • Check the box that says "Disable Kid's Account."
  • Click "Save."

The kid account will be deleted and removed from your Manage Kids list.

 

How can I give my child's coach access to his/her account? (Parent)

You may add your child's teacher or coach as another Guardian of their account. This gives the coach the ability to see their account and review their games.

The teacher or coach must already have a Parent/Coach account on ChessKid.com (they can create one for free).

From your Parent/Coach account Home screen:

  • Click the "Manage Kids" tab.
  • Click the "Edit Kid" icon next to the kid account to which you'd like to add a guardian.
  • Click the "Manage Guardianship" option on the right side of the screen.
  • Enter your coach's email address & select "Add Guardian." This adds them as a "Secondary Guardian," you remain the Primary Guardian of the account.

Be sure to only give Guardianship of your kid's account to people you trust, as it gives them full access to your kid's account. You can remove their Guardianship at any time.

 

My coach said I need to Transfer Guardianship to him. Is this permanent?

Some coaches offer Gold Memberships to students through their programs. In this case, they need to be the "Primary Guardian" of the kid account. If your child would like to continue using the same account they've been playing in, you'll need to "Transfer Guardianship" to their coach.

From your Parent/Coach account Home screen:

  • Click the "Manage Kids" tab.
  • Click the "Edit Kid" icon next to the kid account to which you'd like to add a guardian.
  • Click the "Manage Guardianship" option on the right side of the screen.
  • Enter your coach's email address & select "Transfer Guardianship." This makes them the "Primary Guardian."

The transferring of Guardianship is permanent (unless the coach transfers it back to you).

 

How do I join a club? (parent/coach)

From the Home screen:

  • Click the "Clubs" tab, then select "All Clubs" on the right side of the screen.
  • Find the club that you would like to join, click it and then click "join club" located on the club's home page.

Once you've done this, your request to join the club will be reviewed by the club's administrator who will then either accept or reject your application. Note that you can join/create a maximum of 5 clubs unless you request to become a “Big Program Coach” to the ChessKid.com Staff (usually limited to parent/coach accounts that manage 100 kids or more).

 

How do I start a club? (parent/coach)

If you are a parent or coach who has a Gold Membership, you have the ability to create your very own club!

From the Home screen:

  • Click the "Clubs" tab.
  • Choose "Create a Club" on the right side of the screen.

Note that you can join/create a maximum of 5 clubs unless you request to become a “Big Program Coach” to the ChessKid.com Staff (usually limited to parent/coach accounts that manage 100 kids or more).

 

Can I join a tournament? (parent/coach)

Tournaments on ChessKid.com are only open to kid accounts. If you’re interested in playing in a tournament yourself, please visit Chess.com.

 

How do I host a tournament? (parent/coach)

Premium Parent/Coach accounts are able to create tournaments.  

From the Home screen:

  • Click the "Play" tab, then select Tournaments.
  • Click the "Create a Tournament" link on the right side of the screen.

 

Why is there only one time control in live chess?

ChessKid.com tries to match players of similar ability for live games. Having one time control means having more players in one place. Encourage your students to play live chess! The more players are online at one time, the better the games will be for everyone.

 

I want to sign up 30+ accounts for my club or school. Do you offer a discount? (coach/school)

Yes! We offer discounts to schools, clubs and coaches! The discounted rate increases based upon the number of memberships you wish to purchase. We even offer large-scale enterprise/site-wide group licenses for schools. Contact FM Mike Klein at mike@chesskid.com to get more information!

Discounts on memberships can be viewed here. Click “Add More Kids."

 

What are the special features available to schools & groups? (coach/school)

ChessKid.com can be a great teaching tool for your program or school! Our goal is to work with coaches and teachers to get more kids playing more chess (and improve quickly!)

  • You can use our system to easily organize your students into groups, give assignments and view individual reports cards to track student progress.
  • You can use any of our lessons or videos in class or as at-home assignments - and there's new content added all the time. Chess teachers will appreciate subject-specific teaching tools & lessons. Students will enjoy the fun, animated videos. And teachers with minimal chess experience can follow through a guided lesson plan.
  • Your groups can have Leaderboards by week or month, quickly creating a competition for your students and encouragement to play more chess and solve more puzzles.
  • Your students can find their classmates, friends, and even family members online and challenge each other to a game. Or, you can create a match between classes, schools or another group around the world!
  • Your students will always be able to find a live chess game, no matter where they are or what time it is.
  • You'll receive special discount pricing for large groups. You can offer a membership to your students as a bonus learning tool for joining your program, or as a reward to students who have shown interest or participation.

 

How can I review my students' games? (coach)

From your Coach account Home screen:

  • Click the "Manage Kids" tab.
  • Click the "Report Card" icon next to the kid account you'd like to view.

Report Cards show you an overview of your kids' fast chess, slow chess and puzzle progress, as well as lessons and computer workouts attempted, videos watched and articles read.

Additionally, you can choose to see "All Report Cards" or find a summarized "Report Card Download" on the right side of the screen.

 

Can I remove a Gold Membership from a kid account and reassign it to someone else? (coach)
Absolutely. Once you've purchased a set of Gold Memberships, they are yours to assign as you choose.

Enabling and disabling a student Gold Membership is a one-click function.
From your Coach account Home screen:

  • Click the "Manage Kids" tab.
  • Click the "Gold Membership" icon next to the kid account you'd like to enable or disable the membership for.
  • If you see a gold star next to your Kid’s Username, then the Gold Membership is active.

 

 

What's a Primary Guardian? What's a Secondary Guardian? (coach)

Only one adult account gives Gold Membership to a kid account: the Primary Guardian. Often this is the parent, but sometimes it's a teacher, coach, or school.

However, more than one adult can access a student's account (to review their games, or monitor their activity on the site). Any other adult account with access to a kid account is a Secondary Guardian. They still have full access to the kid account, they just didn't purchase the Gold Membership.

 

A student left my program. Should I delete a kid account, or just "un-gold" it? (coach/school)

Any kid is welcome to play in a Free account. We recommend just disabling the Gold Membership for a student that is no longer in your program, not deleting his/her account entirely.

If a student's parent would like to purchase a Gold Membership individually for their child, you can transfer Primary Guardianship of the account to the parent.

 

Should I use custom Usernames for the kids in my program?

Every program is different, but we recommend using a naming system that is unique to your students while protecting their anonymity on the site. "SchoolnameFirstname" is a good choice, as the kids can recognize their classmates, but it still protects their identity.

If you have a large group, this will help you as a coach as well. You'll be able to recognize your students by their Username, and even sort them alphabetically.

 


Didn't see an answer to your question? Send a ChessKid.com support message here. Be sure to choose the "ChessKid" category from the drop-down options.